Shipping Policy
Thank you for shopping with Stonology. Our goal is to ensure that your order reaches you safely and on time. This Shipping Policy explains how we process, handle, and deliver your orders.
1. Order Processing Time
- Orders are processed within 1–2 business days after confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
2. Shipping Time
Delivery timelines may vary depending on your location:
- Metro Cities: 3–5 business days
- Non-Metro Cities: 5–7 business days
- Remote Areas: 7–10 business days
Please note these are estimated times and may vary due to unforeseen delays.
3. Shipping Charges
- Shipping charges (if applicable) will be displayed during checkout.
- We may offer free shipping on selected products or during special promotions.
4. Order Tracking
Once your order is shipped, you will receive an email/WhatsApp notification with the tracking number.
You can track your order using the tracking link provided or by visiting the courier partner’s website.
5. Delivery Attempts
- The courier partner will make 1–3 delivery attempts depending on their service terms.
- If the delivery is unsuccessful after multiple attempts, the package may be returned to us.
- Re-shipping of returned orders may require additional charges.
6. Incorrect Address / Non-Availability
Please ensure your shipping address and contact details are correct at the time of placing the order. We are not responsible for delayed or undelivered shipments due to:
- Incorrect address provided by the customer
- No response at the delivery location
- Customer unavailable or unreachable
7. Damaged or Tampered Packages
If you receive a package that appears tampered or damaged, please take a photo/video and contact our support team within 24 hours of delivery. Do not accept the delivery if the package seems heavily damaged.
8. International Shipping
Currently, we do not offer international shipping. We ship only within India.
9. Contact Us
For any questions regarding shipping or order status, please contact us at:
Business Hours: Mon to Sat, 10 AM – 5 PM
